Terms and Conditions – Event Booking System

Terms and Conditions for SCLD Event Booking System

Welcome to SCLD’s Event Booking System which is a ticketing and registration platform to manage a range of Events.

The Event Booking System is operated by the Scottish Commission for Learning Disability, a registered SCIO with charity number SC032846 and having its registered office at 5th Floor, Suite 5.2, Stock Exchange Court, 77 Nelson Mandela Place. Glasgow, G2 1QY (“SCLD”, “we” or “us”).

The Terms govern your use of the SCLD Event Booking System either online or by telephone. Please read the Terms carefully before you subscribe to attend an Event. If you proceed to use the Event Booking System you acknowledge that you have read, understood and agree to be bound by the Terms. Do not use the Event Booking System if you do not agree to the Terms.

These Terms can only be changed or amended by an agreement between you and SCLD in writing.

The user of the account used to book the Event online is entirely liable for all the activities carried out through that account.


In these Terms unless stated otherwise, the following words and phrases shall have the meanings set opposite them:

Contract” means the contract that you enter into with SCLD upon completing your registration for an SCLD event. Contract termination is the point at which your contract ends with SCLD: this is 12 weeks after the event which you have registered to attend has taken place. It is our policy to hold any data submitted to us through the event registration process for 12 weeks after an event has taken place. Please see “Privacy Policy” below for further details.

Event Booking Form” means the form that you complete online to subscribe to an Event.

Event Booking System” means SCLD’s event management system which is a ticketing and registration platform which can be used to subscribe to Events either online or by telephone.

Events” means conferences, training courses, master classes, consultation events, round table events and seminars hosted by SCLD in various locations and set out in more detail on the Event Booking Form, by telephone and the Website.

Fee” means the total fee set out in the Event Booking Form to be paid to SCLD by you in connection with the Event.

Privacy Policy” means the policy located at https://www.scld.org.uk/privacy-policy/

Services” means the planning and organisation of the Event by SCLD.

Terms” means these terms and conditions together with the Event Booking Form the Privacy Policy and the Website Terms.

Website” means https://www.scld.org.uk/.

Website Terms” means the terms of use for the Website located at https://www.scld.org.uk/terms-use-scld-website/

You are required when subscribing to an Event to provide true, accurate and complete information in order for SCLD to process your Event subscription, as prompted by the Event Booking Form or by telephone, and to maintain and promptly update this information to keep it accurate and complete.

Upon completion of the booking of your Event you will receive an email confirming the details and this will have a unique identifier e.g. 32-32-1-f2ee. If you have subscribed to the Event by telephone and do not have an email address, SCLD will provide confirmation to you by post.

When you receive confirmation of your booking, you will enter into a contract with SCLD based on these Terms. The Contract will continue until 12 weeks after the event has taken place. Any paragraph of the Terms which is expressly or by implication intended to come into or continue in force on or after termination of the Contract will remain in full force and effect.

Payment Terms

When subscribing to an Event you agree to pay the Fee associated with the individual Event. You can select your payment method online or by telephone.  You will have satisfied the Payment Terms on the date on which you pay the full balance of all sums due to us under the Terms. Some Events will be free to delegates and this will be confirmed on the Website or via a telephone call when you register for an event.

Available payment methods are currently Visa, MasterCard, Amex credit or debit cards (but not Maestro). Any changes to the payment methods will be set out in the Event Booking Form.

Payment by invoice can also be selected. You can download a PDF of the invoice and download a receipt online. You will receive an email with your order confirmation and invoice. Invoices have a registration code and a transaction identifier.

If you are subscribing to an Event by telephone, you can request an invoice to be issued to you by email or post. Invoice payments are due within 14 days of your receipt of the invoice. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 4% above the base lending rate of the Bank of Scotland from time to time. This interest will accrue on a daily basis from the due date until the date of actual payment of the overdue amount.

The VAT status of Events will be detailed on the Website or on the telephone call. Training courses will be exempt from VAT.

Your Obligations

You agree to:

  • Comply with the instructions provided for the Event (which may be provided on the Website, by telephone and/or at the Event);
  • Not cause damage to the premises where the Event will be held;
  • Not do anything which will or may bring the Event or SCLD into disrepute; and
  • Comply with all other provisions of the Terms.

Cancellation Policy

SCLD’s administration team must receive all requests for cancellation via email at admin@scld.co.uk. If you do not have an email address, you can call us to cancel on 0141 248 3773.

If you provide us with 2 weeks’ notice or more prior to the Event we will issue you with a full refund for the Fees paid.

If the Event commences within 2 weeks’ of the contract being entered into or you give us less than 2 weeks’ notice of cancellation prior to the Event, you will be charged the full delegate rate.

If you do not turn up on the day of the Event and have not provided us with 2 weeks’ notice or more, you will be charged the full Fees.

SCLD reserves the right to cancel any Events. We will endeavour not to cancel but will provide reasonable notice to you if this occurs. If SCLD cancels, you will receive a full refund of Fees for the Event.

We are not responsible for delays which are caused by events which are outside of our control. If our performance of the Services (or the running of the Event) is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay or cancellation you may contact us to end the contract and receive a refund for any Services you have paid for but not received. If an event outside of our control means that we will be unable to perform the Services or that the Event must be cancelled we may end this Agreement immediately by notifying you in writing. We will contact you as soon as possible to let you know and we will refund to you the whole amount of any Fee paid to us as at the date of cancellation.

If you subscribe to attend a free event and fail to inform SCLD that you cannot attend in accordance with the terms of this paragraph, this will incur a charge of £20.00 to reflect SCLD’s administrative charges incurred as result of the cancellation.

SCLD’s Right to End the Contract

SCLD may end the contract at any time by writing to you if: (i) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; (ii) you breach these Terms and the breach cannot be fixed, or if the breach can be fixed, you do not take reasonable steps to fix the breach after we ask you to do so; (iii) you commit any acts which in our reasonable opinion, are likely to bring us or the Event premises into disrepute.

If SCLD ends the contract for the reasons set out in this paragraph, it may seek compensation.


SCLD sends out a regular eFocus newsletter which contains information about forthcoming events and other information relevant to the Learning Disability sector.  We manage our email database lists via MailChimp.

In your event registration confirmation email you will be asked whether you would like to opt-in to receive SCLD’s eFocus newsletter. To opt-in you must click the link and complete the sign-up form. You can unsubscribe from this list at any time.

Contact Us

If you have a question or concern about SCLD’s Terms, the Services or the Event Booking System, please contact us. Our customer support team will try to answer your questions or resolve your concern. You can contact SCLD by email at admin@scld.co.uk or on 0141 248 3773.


While SCLD endeavours to ensure that the Website and the Event Booking System are available 24 hours a day, SCLD shall not be liable for any reason that the Website and Event Booking System is unavailable for any period of time.

While SCLD will use reasonable endeavours to ensure that access to the Website and the Event Booking System and use of the materials is free from computer viruses, it is your responsibility to maintain adequate anti-viral software when using the Event Booking System and the Website

SCLD may make improvements or changes to the Event Booking System or the Website at any time without notice.


If we fail to comply with these Terms, we are only responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes: (i) liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or (ii) liability for fraud or fraudulent misrepresentation.

Except for certain liabilities which cannot be limited at law (and which this Agreement does not seek to limit) our total liability under or in connection with this Agreement will in all circumstances, be limited to 100% of the fee paid to us at the date on which the Event giving rise to liability occurred.

If you breach your obligations under these Terms, we may seek compensation from you for any losses we incur.

If you are a business delegate, you agree to indemnify us against all liabilities, costs, expenses and damages that we suffer as a result of or in connection with you breaching your obligations under the Terms.

Intellectual Property Rights

SCLD owns or licences all rights in the material on the Website and the Event Booking System including but not limited to the trademarks, company names and service marks or logos (the “Intellectual Property Rights”). Copying and using the Intellectual Property Rights is not permitted without SCLD’s express consent.

Data Protection

SCLD complies with the statutory requirements of the General Data Protection Regulation 2018 when storing and processing your personal data.

SCLD is fully aware of the importance of data protection and confidential handling of the information you provide via the internet. SCLD takes the privacy of the information and personal data you send us seriously.  We protect and secure all personal data and payment data that we are sent during registration.

SCLD keeps this data secure and treats it confidentially in accordance with the relevant provisions in these terms and our Privacy Policy.


These Terms constitute the entire understanding relating to the Events, Services and Event Booking System. They replace any previous understandings, arrangements and discussions between you and SCLD.

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these terms to another person or organisation if we agree to this in writing.

This contract is between you and SCLD. No other person will have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Any notice given under the Terms will be in writing and made to the relevant address or email address detailed in the Event Booking Form or provided by telephone.

These Terms are governed by Scots law. If you are a business delegate, any disputes in connection with the Terms will be subject to the exclusive jurisdiction of the Scottish Courts. If you are an individual delegate, any disputes in connection with the Terms will be subject to the non-exclusive jurisdiction of the Scottish Courts.

Copyright 2018 – All rights reserved – Scottish Commission for Learning Disability Charity No SC032846 VAT Registration No.898504569