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Progress in Personalisation: A self-assessment framework

SCLD has produced a new performance improvement resource for service providers and a programme of free training events for organisations wanting to use it.

Progress in Personalisation is a self-assessment framework that helps provider organisations measure the progress they are making towards delivering personalised support.

In the move towards self-directed support, this tool will not only help providers understand their current effectiveness, but also develop an action plan to help them improve. It is aimed squarely at supporting organisations both to identify and evidence the impact their service makes to people’s lives.

Progress in Personalisation has been developed in Scotland over the last three years, with the involvement of people who use self-directed support and their families at the heart of its design. It was developed by SCLD, Heartfelt Ltd and Integratis Consulting. It has been developed to be used by adult service providers for:

  • People with learning disabilities
  • People with mental health problems
  • People with physical disabilities
  • Older people

Progress in Personalisation comes in two formats – as a paper document, and as an Access database which allows for easier completion, action planning and tracking of progress over time. To receive a copy of the database, please email

You can also access guidance notes to assist you when using the toolbox.

In addition, SCLD are offering a free training programme to support organisations to implement this self-assessment process painlessly. We will be offering a two day programme in eight locations across Scotland.  You can book online here.  Details of the training programme are as follows (venues to be confirmed):

Edinburgh                           10th November 15    and     11th February 16

Borders                                 12th November 15    and      10th March 16

Inverness                             26th November 15    and      17th March 16

Aberdeen                               1st December  15     and        3rd March 16

Perth                                      3rd December 15      and      18th February 16

Ayrshire                                8th December 15      and       25th February 16

Glasgow                                 10th December 15   and      4th February 16

Dumfries & Galloway        15th December 15    and       24th March 16

To book a place at our events, follow this link:

Event booking form

Each organisation/delegate books for both dates.  On the first day you will learn how to use the framework. On the follow-up day you will address implementation issues, and learn about advanced techniques. Training will be delivered by SCLD, Heartfelt Ltd and Integratis Consulting.